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Secureworks Services for Taegis MDR Catalog Overview🔗

Overview🔗

This catalog contains information about the standardized Proactive and Professional Services that are available with the Secureworks Services for Taegis MDR Add-on through use of Service Units only.

This catalog contains a wide range of services that include development of Incident Response / Incident Management capabilities and sustainment services to help reduce the risks and impacts of cyber incidents as well as those designed to enhance the effectiveness of the Taegis platform. The scope for each service is fixed (Secureworks-defined standard scope) and includes defined outcomes; however, Secureworks can work with you to reasonably customize the scope if needed, at the discretion of Secureworks. Depending on your needs, recommendations from Secureworks, available personnel, and other considerations, the services may be conducted remotely or on-site. Any deviations from this Service Catalog shall require a change order.

The Service Unit values listed in this catalog are based on your organizational or network infrastructure size and are subject to adjustment based on the specific engagement objectives and desired outcome.

All services in this catalog, including related communication and documentation, are delivered in English. Local language options may be available; ask your Secureworks Incident Response or Professional Services point of contact.

Initiating Proactive Services🔗

To initiate a request for any of the Proactive Services listed in this catalog, send an email to secureworks_services@secureworks.com.

If you do not have sufficient Service Units to initiate a proactive service listed in the catalog or you want to purchase Service Units, contact your Customer Success Manager or Secureworks Account Manager.

If you need Emergency Incident Response services, then contact your Secureworks Account Manager to discuss using Service Units for Emergency Incident Response services.

NOTICE: If you purchased the Secureworks Services - Taegis MDR Add-on through a Secureworks partner, then you must contact your partner of choice for all purchases including Service Units.

Initiating Professional Services🔗

To initiate a request for any of the Professional Services listed in this catalog, send an email to secureworks_services@secureworks.com.

If you do not have sufficient Service Units to initiate a proactive service listed in the catalog or you want to purchase Service Units, contact your Customer Success Manager or Secureworks Account Manager.

NOTICE: If you purchased the Secureworks Services - Taegis MDR Add-on through a Secureworks partner, then you must contact your partner of choice for all purchases including Service Units.

Scheduling and Billing🔗

See the Addendum for Secureworks Services - Taegis MDR Add-on for information about scheduling and billing.

Proactive and Professional Services🔗

Listed in the tables below are Proactive and Professional Services and the number of Service Units required. Many Proactive Services have sizes, which represent the fixed scope efforts: small (S), medium (M), and large (L). In addition, Secureworks can provide the following:

Incident Readiness Services🔗

Service Name Service Units Required
Incident Response Plan Development S:12, M:16, L:24
Incident Response Plan Review S:8, M:16, L:20
Incident Response Playbook Development Between 4 and 8 depending on subject of playbook and amount of pre-existing planning

Testing and Validation Services🔗

Application Security🔗

Service Name Service Units Required
Custom Application Security Assessment S:16, L:24
Mobile Application Security Assessment 8
Secure Code Analysis S:10, M:16, L:22
Web Application Security Assessment S:8, M:12, L:16
Web Service/API Test S:8, M:12, L:16

Penetration Testing🔗

Service Name Service Units Required
Cloud Penetration Test 10
External Penetration Test S:8, M:16, L:32
Internal Penetration Test S:8, M:16, L:32
Physical Security Testing 16
Wireless Network Penetration Test 8

Specialized Testing🔗

Service Name Service Units Required
Device Penetration Test 16
Laptop Penetration Test 8
Medical Device Test 16
SAP Penetration Test 16

Security Awareness🔗

Service Name Service Units Required
Phishing Drill - Click and Log S:8; M:16
Phishing Drill - Credential Capture S:16; M:24
Vishing Drill S:8; M:16

Security Assessments🔗

Service Name Service Units Required
Active Directory Security Assessment S:10; M:20; L:40
Entra ID Security Assessment 12
Password Cracking and Analysis Assessment 4
Threat Hunting Assessment S:10; M:18; L:24
Vulnerability Assessment S:4; M:8; L:12

Threat Intelligence Services🔗

Service Name Service Units Required
EBS Info Brief 8
Threat Landscape Brief 4
Threat Intelligence Support Services Varies depending on selection

Workshops and Exercises🔗

Secureworks Adversary Group-led Exercises🔗

Service Name Service Units Required
Collaborative Adversary Exercise Lite: 4; Standard: 8; Immersive: 16; Replay: 4
Adversary Emulation Exercise Lite: 16; Standard: 36; Extra Time: 8 per week
Adversary Simulation Exercise Lite: 16; Standard: 36; Extra Time (1 week): 8; Physical security attacks (1 location): 16; Wireless (1 location): 8

See the Adversary Exercises page for more information.

Incident Response-led Exercises🔗

Service Name Service Units Required
Functional Exercise S:16; M:24
Incident Response Fundamentals Training Varies depending on selection
Incident Response Tabletop Exercise 8

Professional Services🔗

Service Name Required Service Units
Taegis Health Check 5
Taegis Enablement: Core 5
Taegis Enablement: Plus 15
Taegis Training 2
Data Collection & Integration 12
Customization Services Please speak to your Customer Success Manger or Account Manager for scoping

See the Professional Services page for more information.