Frequently Asked Questions🔗
Account Management🔗
How do I reset my password?
How do I create new users in VDR?
See Creating New Users.
How do I add new users to a team?
How do I modify my email notification preferences?
See Activating User Notifications for your individual notification settings and Activating Team Notifications for team notification settings.
VDR Usage🔗
What is VDR's definition of an asset?
What IPs/Ranges do Internet/Perimeter scans originate from?
See What IPs/Ranges are the Internet & Perimeter Scans Conducted from?
How do prioritization factors impact the Contextual Prioritization Score (CPS)?
Are there other options to authenticate to VDR than the built-in authenticator?
Yes, for more information on available authentication options, see How to Set up SAML2 SSO with Azure AD and Using the Okta Authorization Server with VDR.
Will my Edge Service be safelisted on other products or services I have with SecureWorks, like XDR, Red Cloak, iSensors, or Carbon Black?
No, when you create a new Edge Service, you will have to contact the appropriate Secureworks team, provide them with the IP, and request the IP be safelisted.