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Incident Management Retainer Escalation Channels Reference🔗

To initiate either Emergency Incident Response or Proactive services available to your organization during the Incident Management Retainer contract term, please use one of the following options:

For Emergency Incident Response Services🔗

Call the Incident Response Hotline. Calling the Incident Response Hotline is the preferred method to engage Secureworks Incident Response if you are experiencing a situation that requires timely response.

English-speaking external parties seeking Emergency Incident Response services should call the appropriate Incident Response Hotline number:

  • Within United States and Canada: +1 877-884-1110
  • Within United Kingdom: 0808 234 1203
  • Within Australia: 1-800-876991
  • Within France: 0800 91 57 18
  • Within Germany: 0800 724 5467
  • Other international locations: +1 770-870-6343

Japanese-speaking external parties seeking Emergency Incident Response should call one of these Japanese Security Operations Center telephone numbers:

  • Within Japan: 0066-33-812-151
  • Japan International: +81-44-380-2888

Creating a ticket in the Secureworks® Taegis™ XDR Support Portal. Creating tickets are additional methods available for requesting Emergency Incident Response services. Please reference the following link for Secureworks ticketing system guidance.

For Proactive Services or Non-Urgent Requests🔗