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Log In to XDR🔗

Supported Multi-Factor Authentication Applications🔗

Secureworks® Taegis™ XDR is verified to work with the following authentication applications:

Note

Any authenticator that is compliant with Time-based One-Time Password algorithm (TOTP) should work.

Configure Multi-Factor Authentication🔗

  1. Enter the one-time verification code sent via email and select Submit.

    Enter One-Time Verification Code

  2. Use your preferred MFA application to scan the generated QR code.

    Setup Authenticator

    Tip

    If you’re not able to scan the QR code at the time of setup, select Unable to scan QR code? and copy the secret string into your MFA application instead.

  3. Use the verification code from your MFA application and select Submit to finalize the registration process.

Log-In Instructions🔗

XDR URLs🔗

The URL for accessing XDR may vary depending on the region your tenant is in.

  • US1: https://ctpx.secureworks.com/
  • US2: https://delta.taegis.secureworks.com/
  • US3: https://foxtrot.taegis.secureworks.com/
  • EU1: https://echo.taegis.secureworks.com/
  • EU2: https://golf.taegis.secureworks.com/

Log In to XDR🔗

To log in to XDR, follow these steps:

  1. Navigate to XDR in a supported browser, using the correct URL for your region.

  2. The login dialog displays. Enter your email address and select Continue.

    XDR Login Email Dialog

    Note

    If SSO has been configured for your tenant, you will be redirected to your organization's identity provider to complete login.

  3. The password dialog displays. Enter your password and select Login.

    Login Password Dialog

  4. The multi-factor authentication dialog displays. Enter the code from your MFA application and select Continue.

    Note

    If you haven’t set up your multi-factor authentication for XDR yet, see Configure Multi-Factor Authentication.

    Multi-Factor Authentication

    Tip

    If you're unable to access your MFA application, select Send Temporary Code to have a one-time code sent to the email address associated to your account.

    Send Temporary Code

  5. XDR displays your default page.

    XDR Detection Triage Dashboard

    Note

    Don’t have access to XDR? Contact your Secureworks representative to set it up.

Reset Your Password🔗

If you need to reset your password, or you can’t remember it:

  1. Navigate to the login page using your region URL, and select Reset Password.

    Reset Password

  2. The Forgot Password dialog displays. Select Continue to proceed or Back to opt-out.

    Forgot Password

  3. Check the email associated to your XDR account for reset instructions.

    Check Email

Password Rules🔗

Passwords in XDR must meet the following criteria:

  • Be at least 14 characters long
  • Contain at least one lowercase character (a-z)
  • Contain at least one uppercase character (A-Z)
  • Contain at least one number (0-9)
  • Contain at least one special character (!, #, $, %, or a character from extended ASCII)
  • Be different from the previous 10 passwords
  • Not contain part of your username or email
  • Not contain 3+ repetitive characters
  • Not exceed the maximum 256 characters

Reset Your Multi-Factor Authentication🔗

You can reset your multi-factor authentication for XDR from Profile Settings. To do so:

  1. In your browser, navigate to XDR.

  2. The login dialog displays. Enter your email address and select Continue.

    Login Dialog

  3. The password dialog displays. Enter your password and select Login.

    Login Password Dialog

  4. The multi-factor authentication dialog displays. If you no longer have access to your multi-factor app, select Send Temporary Code to have one-time code sent to the email address associated to your account.

    Multi-Factor Authentication

  5. The Temporary Code dialog displays. Enter the one-time code sent to the email address associated to your account and select Submit.

    Send Temporary Code

  6. XDR displays. Navigate to Profile Settings to reset your multi-factor authentication.

Troubleshoot Log-In or App Initialization Issues🔗

If you experience an issue logging in to XDR or receive an application initialization error such as the following, we recommend you clear your browser site data, close the browser completely, and then attempt to log in again.

Application Initialization Error

To clear your site data, follow the instructions from the support site specific to your browser, including:

Troubleshoot Blocked User Account Issues🔗

When XDR encounters five consecutive failed login attempts for the same user account, the account will be locked out for one second. The lockout duration then doubles after each additional failed attempt up to a maximum of approximately 15 minutes.

Blocked Account

Note

Attempts made during a lockout period generate a Password attempts exceeded error, and do not affect the duration of subsequent lockout periods.

Unblock via Password Reset🔗

If your user account has been blocked, you can reset your XDR password to unblock the account.

Contact Support🔗

If further assistance is needed, see Taegis Help Resources for information on how to contact support.