Cases🔗
Interacting with Cases🔗
Case and Detection Status🔗
Additional Resources🔗
Regardless of who creates a case, it is important you understand how cases work and how to communicate with Secureworks during the case. Access the following resources to learn more:
- Cases Overview
- Start or Add to a Case
- View and Edit Cases
- Hand Off a Case
- Add Files to a Case
- Case Comments
- Close a Case
- Add Search Queries to a Case
Tip
Avoid a case escalation by ensuring you know how to properly assign cases and tag Secureworks in comments.