Troubleshooting and Support

Troubleshooting

For troubleshooting VDR, see:

• Edge Service Connectivity Issues
• No Data Shown In The Application
• Asset Misdetection
• Reviewing Failed Scans

If you are experiencing errors, unexpected results, or platform connectivity issues, please contact VDR Product Support. The support team is available 9AM to 5pm ET.

Contact Support

VDR Support can be contacted directly from the console using the Chat or Email Us options available from the ? menu located in the upper-right corner of VDR.

You can also contact support by sending an email to vdr@secureworks.com.

Important

When contacting support, provide as many relevant details as possible to expedite resolution. Details should include asset IP, scan ID, screenshots, etc.

For more information, see VDR’s Basic Application Support Policy.